Privacy Policy

Privacy Policy

Last updated: 24 June 2021

Introduction

TurfBreed Pty Ltd (“TurfBreed”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us, including through our website at www.myhometurf.com.au, its subdomains, mobile sites, applications, APIs, widgets and related online services (collectively, the Website).

By providing your personal information or using our Website, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

This Privacy Policy applies only to TurfBreed’s handling of your personal information. It does not apply to third-party websites or services linked from our Website.

For the purposes of this policy, personal information has the meaning given in the Privacy Act 1988 (Cth) and generally means information that identifies or could reasonably identify an individual.

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What personal information we collect

Depending on how you interact with us, we may collect:

• Name

• Postal or street address

• Email address

• Telephone number and other contact details

• Date of birth or age

• Profession, occupation or job title

• Payment and credit card information

• Device information, including IP address, device type, browser information, location data and website usage statistics

• Information about products you purchase or enquire about

• Any other information you voluntarily provide

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How we collect your personal information

We collect personal information in a variety of ways, including when you:

• Visit our Website

• Purchase products through our Website

• Make payments or request refunds or returns

• Contact us by phone, email or online enquiry

• Create or manage a customer account

• Request product information or support

• Enter into agreements with TurfBreed, including Plant Growers Licence Deeds

• Apply for employment with us

• Provide information voluntarily for any other purpose

In some circumstances we may also receive personal information from third-party suppliers where it is necessary for our business operations.

Where required, we may collect sensitive information in accordance with the Australian Privacy Principles and only where permitted by law or with your consent.

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Cookies and website analytics

Our Website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our Website.

Cookies may collect information such as:

• Browser type

• Device information

• Number of visits

• Pages viewed

• Navigation history

• Website preferences

This information generally does not identify you personally and is used to improve our Website and services.

Search terms entered into our Website may also be collected for statistical and analytical purposes but are not linked to identifiable individuals.

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How we use your personal information

We use your personal information to operate our business and provide our products and services.

This includes using your information to:

• Provide, maintain and improve our products, services and technology

• Process purchases, payments, refunds and returns

• Fulfil orders and delivery requirements

• Respond to enquiries and customer support requests

• Verify your identity

• Manage customer accounts

• Send service updates, security notices and administrative communications

• Process authorised financial transactions

• Assess creditworthiness where required

• Recover outstanding amounts

• Communicate product updates and service information

• Improve Website performance and user experience

• Conduct research, planning and product development

• Manage promotions, competitions, surveys and rewards programs

• Organise grower conferences and related events

• Meet our legal and regulatory obligations

• Protect our legal rights and interests

We may also send marketing communications about our products and services where permitted by law. You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

We may use aggregated or anonymised information for research, reporting and business analysis. This information does not identify individual users.

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Who we share your information with

We may share your personal information where necessary with:

• Related TurfBreed companies

• Employees and authorised representatives

• Suppliers and manufacturers

• Licensed growers

• Conference organisers, sponsors and partners

• Payment gateway providers

• Banks, auditors and professional advisers

• IT service providers and cloud hosting providers

• Marketing service providers

• Fraud prevention and credit checking organisations

• Contractors and service providers who assist us in operating our business

• Any person or organisation you authorise us to share information with

We may also disclose your information:

• With your consent

• Where disclosure is reasonably expected from the circumstances

• If our business or assets are sold or transferred

• Where required by law

• To protect our legal rights, property or safety

• To assist with fraud prevention or credit risk management

Some third-party service providers may host data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

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Security of your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures include:

• Secure systems and databases

• Restricted access to personal information

• Ongoing monitoring and maintenance of security systems

• Secure payment processing technologies where applicable

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

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Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details at the end of this Privacy Policy. We may ask you to verify your identity before providing access.

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Privacy concerns and complaints

If you have a question, concern or complaint about how we handle your personal information, please contact our Privacy Officer.

We will acknowledge your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/privacy

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our Website and take effect immediately upon publication.

By continuing to use our Website after changes are published, you agree to the updated Privacy Policy.

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Governing law

This Privacy Policy is governed by the laws of Victoria, Australia.

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Contact us

Privacy Officer
TurfBreed Pty Ltd

Phone: 0455 533 382

Email: admin@turfbreed.com.au

• Introduction

  TurfBreed Pty Ltd (‘TurfBreed’, ‘we’, ‘our’, ‘us’) regards personal privacy as an important part of our relationship with every person with whom we interact in our business, including customers, Website users, suppliers, growers and business partners.

  Please read and review this Privacy Policy which sets out how we collect, use, store and disclose your personal information. This includes information that we may collect via the website and e-commerce store located at www.myhometurf.com.au (including all password protected areas) and subdomains of such website and all related top-level domains, mobile sites, apps, applications, APIs and widgets (‘Website’).

  ‘Personal information’ has the meaning in the Privacy Act 1988 (Cth) and includes information about an identifiable individual, and includes names, addresses, telephone numbers, email addresses, dates of birth and credit and banking details.

  When you provide information to us, or sign up as a customer on our Website to purchase, view or otherwise browse any of the products, services or content offered by us, you agree and consent to the collection, use and disclosure of your personal information in the manner set out in this Privacy Policy.

  • This Policy only applies to TurfBreed’s collection and handling of your personal information. It does not apply to, and we are not responsible for, the use of, or the protection of information provided to, other websites linked to our Website or to third parties whom you have connected with as a result of using our Website.
• What kinds of personal information do we collect and how do we collect your personal information?

  We may collect different personal information from you depending on the circumstances in which that information is collected, including as set out below.

  We may collect the following types of personal information:

  1. name;
  2. mailing or street address;
  3. email address;
  4. telephone number and other contact details;
  5. age or date of birth;
  6. profession, occupation or job title;
  7. credit card information;
  8. your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
  9. details of the products you have purchased via the Website or that you have enquired about, including any additional information necessary to deliver those products and respond to your enquiries;

  During our relationship with you, we may collect personal information from you. We collect personal information in circumstances including:

  1. when you visit our Website;
  2. when products are ordered;
  3. when paying for products with credit cards and when processing returns or exchanges;
  4. when you telephone us or visit our Website and make an enquiry and to do so requires your contact details;
  5. when you become a customer and we need to communicate information such as changes to delivery arrangements;
  6. when evaluating job applicants and personnel, including their contact details, employment history and educational qualifications. This may include “sensitive information” as defined in the Privacy Act;
  7. you enter into an agreement or other document with us or for our benefit (including but limited to a Plant Growers Licence Deed, whether as a licensee or guarantor); and
  8. when you voluntarily submit your personal information to us for any reason.

  TurfBreed may also be privy to the personal information of individuals if such information is incorporated or included in data or files provided by its third party suppliers.

  Other than as indicated above, in most circumstances we do not collect sensitive information about you. The Australian Privacy Principles regulate the handling of sensitive information but may allow us to collect that information in some circumstances such as where you consent to us collecting it or it is reasonably necessary for the performance of our functions or activities.

  We may use ‘cookies’ to collect data (typically not personal information) relating to your general internet usage. This data may include browser versions, number of visits and similar such data relating to your navigation of our Website. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences to analyse trends, to track your navigation history within our Website and to gather broad information and allowing us to recognise you when you return to our Website.  

  Search terms that you enter when searching our database engine may be collected, but are not associated with any other information that we collect, hence the user is not identifiable. We may use these search terms to ascertain what users are looking for on our Website, and to improve the services that we provide, as well as for the purpose of statistical usage analysis or systems administration.

• How will your personal information be used?

  TurfBreed uses and discloses your personal information and the information you supply in ways necessary for us to operate our business including our Website, to provide any products and services and, if the case requires, to share any of your personal information with third party suppliers on behalf of whom TurfBreed acts as agent, or with any related body corporate of TurfBreed.

  We use the personal information collected from you for the purpose it was provided or collected, including the following:

  1. to provide, maintain, protect and improve our technology, products and services, and monitor their effectiveness;
  2. to operate our business, as it applies to you;
  3. to respond to enquiries received from you;
  4. to facilitate any purchase of the products through the Website, including processing, confirming and updating you about your orders, facilitating payment, procuring the fulfilment of such orders, dealing with refunds and returns and to carry out our obligations arising from any contracts entered into between you and us;
  5. to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  6. to perform authorised financial transactions with you;
  7. to verify your identity and to assist you if you have forgotten any user name or password;
  8. to monitor your creditworthiness and payment record, and to attempt to recover any amounts owed to us by you;
  9. to communicate with you and provide you with information (whether by email, post or other means) about our products or services, including any changes to them;
  10. to ensure that content from our site is presented in the most effective manner for you and for your computer/device;
  11. to allow you to participate in interactive features of our service, when you choose to do so;
  12. to receive and address feedback or complaints from you;
  13. to engage in advertising, marketing and promotional activities, including by sending you messages and other information that may be of interest to you (including information sent by, or on behalf of, our suppliers, sponsors and business partners that we think you may find interesting);
  14. if you are, or you are associated with, one of our licensed growers, for purposes related to our grower conferences, including providing your details to our conference organisers, sponsors and partners;
  15. for planning, product development or research purposes;
  16. to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and
  17. to protect our legal interests and fulfil our legal and regulatory obligations (if and to the extent necessary)

  TurfBreed may also use your personal information to send you marketing communications about new products and services. A number of laws are in place to limit direct marketing activity and you may notify us at any time that you do not want to receive any marketing communications from us and we will comply with such requests. All our customers and others with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you.

  We may for analytical purposes use and disclose aggregated and anonymised data that contains no information specific to a particular individual.

  We hold personal information in our own secure databases, and, to some extent, for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing subject to all legislative requirements.

• Who will your personal information be shared with?

  We will provide your personal information to TurfBreed’s related group companies where necessary to carry out our business functions. We may provide personal information to third parties outside our group companies for limited purposes, such as to help us in providing goods and services to customers and our growers.

  Those persons and businesses may include:

  1. our employees, consultants, temporary workers or other representatives;
  2. our suppliers, including those on behalf of whom we have been appointed to sell products as agent via the Website;
  3. our conference organisers, sponsors and partners;
  4. sponsors and advertisers in our Growth magazine;
  5. organisations who carry out credit, fraud and other security checks;
  6. our online payment gateway service provider, for the purpose of facilitating payments;
  7. our professional advisers, bankers and auditors;
  8. third party software providers who store details of customer accounts for us or who provide other IT services;
  9. agents, contractors or service providers who provide operational services to us or who help provide our services to you, such as online cloud storage and processing, fraud detection and monitoring, marketing optimisation, information technology, telecommunications, market research, customer analysis or tracking, security or other relevant services which requires that entity’s collection, use or disclosure of your personal information;
  10. marketing businesses engaged by us to share materials to which recipients have consented; and
  11. any other party to whom you authorise us to disclose your personal information.

  We may also disclose your personal information to third parties outside our group of companies:

  1. where we have your express permission to do so;
  2. where it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties;
  3. if substantially all of our assets are acquired by a third party, in which case personal information which we hold about our customers may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy); and
  4. if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions, to facilitate court proceedings or to protect our rights; or
  5. to protect the rights, property, or safety of our personnel or customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  We do not disclose personal information to businesses located outside Australia, except if and to the extent that any aspect of the Website or our products or services is being hosted by a third party service provider located outside Australia constitutes a disclosure.

• Security of personal information

  TurfBreed takes all reasonable steps to protect personal information including external and internal security, restricting access to personal information, maintaining technology products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.

  We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.

• How can you access or correct personal information we hold about you?

  If you have any questions or concerns relating to our Privacy Policy or you wish to access, update or correct the personal information we hold about you, you can do so by contacting us (see below for contact details). Please provide sufficient detail about the information in question in order to help us locate it. We will then use all commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action.

• Concerns and complaints

  Please contact us as set out below if you have any concerns or complaints about our use of personal information or other privacy issues. Where you express any concerns that we have interfered with your privacy or otherwise breached the Australian Privacy Principles, we will swiftly respond to let you know who will be handling your matter and when you can expect a further response.

  If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at www.OAIC.gov.au/privacy/making-a-privacy-compliant.

• Changes to this Privacy Policy

  As part of our efforts to ensure that we properly manage, protect and process your personal information, changes may be made to this Privacy Policy from time to time. Such changes will be available on our Website and you are encouraged to visit the above Website regularly to ensure that you are well-informed of our latest policies in relation to the handling of your personal information.

  By continuing to use our Website and/or services after the Privacy Policy has been amended, you hereby agree to be bound by the terms of such amended Privacy Policy.  If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Website.

• Governing law

  This Privacy Policy and any use by your of our Website shall be governed in all respects by the laws of Victoria, Australia.

• Contacting Us

  Attention: Privacy Officer
  TurfBreed
  Phone: 0455 533382

  Email: admin@turfbreed.com.au

   

  • Last updated: 24 June 2021