TurfBreed Pty Ltd (‘TurfBreed’, ‘we’, ‘our’, ‘us’) regards personal privacy as an important part of our relationship with every person with whom we interact in our business, including customers, Website users, suppliers, growers and business partners.
‘Personal information’ has the meaning in the Privacy Act 1988 (Cth) and includes information about an identifiable individual, and includes names, addresses, telephone numbers, email addresses, dates of birth and credit and banking details.
We may collect different personal information from you depending on the circumstances in which that information is collected, including as set out below.
We may collect the following types of personal information:
During our relationship with you, we may collect personal information from you. We collect personal information in circumstances including:
TurfBreed may also be privy to the personal information of individuals if such information is incorporated or included in data or files provided by its third party suppliers.
Other than as indicated above, in most circumstances we do not collect sensitive information about you. The Australian Privacy Principles regulate the handling of sensitive information but may allow us to collect that information in some circumstances such as where you consent to us collecting it or it is reasonably necessary for the performance of our functions or activities.
We may use ‘cookies’ to collect data (typically not personal information) relating to your general internet usage. This data may include browser versions, number of visits and similar such data relating to your navigation of our Website. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences to analyse trends, to track your navigation history within our Website and to gather broad information and allowing us to recognise you when you return to our Website.
Search terms that you enter when searching our database engine may be collected, but are not associated with any other information that we collect, hence the user is not identifiable. We may use these search terms to ascertain what users are looking for on our Website, and to improve the services that we provide, as well as for the purpose of statistical usage analysis or systems administration.
TurfBreed uses and discloses your personal information and the information you supply in ways necessary for us to operate our business including our Website, to provide any products and services and, if the case requires, to share any of your personal information with third party suppliers on behalf of whom TurfBreed acts as agent, or with any related body corporate of TurfBreed.
We use the personal information collected from you for the purpose it was provided or collected, including the following:
TurfBreed may also use your personal information to send you marketing communications about new products and services. A number of laws are in place to limit direct marketing activity and you may notify us at any time that you do not want to receive any marketing communications from us and we will comply with such requests. All our customers and others with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you.
We may for analytical purposes use and disclose aggregated and anonymised data that contains no information specific to a particular individual.
We hold personal information in our own secure databases, and, to some extent, for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing subject to all legislative requirements.
We will provide your personal information to TurfBreed’s related group companies where necessary to carry out our business functions. We may provide personal information to third parties outside our group companies for limited purposes, such as to help us in providing goods and services to customers and our growers.
Those persons and businesses may include:
We may also disclose your personal information to third parties outside our group of companies:
We do not disclose personal information to businesses located outside Australia, except if and to the extent that any aspect of the Website or our products or services is being hosted by a third party service provider located outside Australia constitutes a disclosure.
TurfBreed takes all reasonable steps to protect personal information including external and internal security, restricting access to personal information, maintaining technology products to prevent unauthorised computer access and regularly reviewing our technology to maintain security.
We treat website and credit card security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.
Please contact us as set out below if you have any concerns or complaints about our use of personal information or other privacy issues. Where you express any concerns that we have interfered with your privacy or otherwise breached the Australian Privacy Principles, we will swiftly respond to let you know who will be handling your matter and when you can expect a further response.
If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at www.OAIC.gov.au/privacy/making-a-privacy-compliant.
Attention: Privacy Officer
Phone: 0455 533382
Email: [email protected]